Question 1

How do the free childcare hours work?

Accepted Answer

Please refer to the EEF section on the "Hub" page for complete information.

Question 2

Do you offer any extra-curricular activities?

Accepted Answer

Yes, and details can be found on our extra-curricular activities page on our menu. An extra-curricular activity is a class which is conducted by an outside company. These sessions are included in our daily rates or where funding is applied, these incur an additional charge if you wish for your child to participate.

Question 3

Do you go out for walks/trips?

Accepted Answer

Yes, permission is given for this when you complete your registration form but we will also let you know closer to the time in case we need any specific clothing!

Question 4

Do you use a software system and how does it work/what does it include?

Accepted Answer

We use Parenta (https://parentportal.parenta.com/carer-login)which provides you with a daily update, assessment, reports, invoices, information specific to the child, sessions booked and much more!

Question 5

What are your security procedures?

Accepted Answer

Our front door is pin code access for staff only. We have CCTV which covers our playground and car park and a state-of-the-art alarm system.

Question 6

Can you cater for dietary requirements and how is the food prepared?

Accepted Answer

Yes, we can cater for all dietary requirements as detailed by parents and that have been confirmed by a GP. All food is freshly cooked on site by our nursery cook.

Question 7

How do sleep times work in the day?

Accepted Answer

Children will be given the opportunity to rest at times specified by their parents, including any necessary sleep restrictions. Rest periods will take place either in our dedicated sleep room for children under two or, for older children, in a converted space during lunchtime.

Question 8

How do you help with toilet training?

Accepted Answer

Let us know when you are thinking of starting and we can support and offer strategies which we have found affective for other children!

Question 9

If I/or nursery suspects my child may require some additional support, what is the process for this?

Accepted Answer

Our nursery has Special Education Needs Coordinators who can assist with any aspect that you feel your child may need some extra assistance with and can offer avenues for further guidance/advice.

Question 10

I want to change the way in which my child accesses the funding, how do I do this?

Accepted Answer

The way in which we access the funding is set per term when the contracts are completed. This can only be changed from the next term.

Question 11

Do you have a minimum number of sessions?

Accepted Answer

No we do not.

Question 12

What are your registration details?

Accepted Answer

Our registration number is EY342192

Question 13

How do I register my child with you?

Accepted Answer

To secure a place for your child, we will need to complete our registration form and transfer a non-refundable fee of £100 to secure a nursery place.

Question 14

How do settling in sessions work?

Accepted Answer

Three weeks before your child’s start date, we will contact you to arrange a one-hour session for the following week, during which one adult will stay with the child. The week before they are due to start, we will schedule a two-hour session where the child attends independently.
These sessions have proven to be highly effective in helping children of all ages settle in smoothly. However, we are happy to adjust the approach to suit individual needs if required.

Question 15

Can I amend my start date or sessions? What is the notice period?

Accepted Answer

Yes, please inform us of this via email only, giving one month’s notice.

Question 16

Can different people collect my child?

Accepted Answer

Yes, please let us know via email, the Parenta (https://parentportal.parenta.com/carer-login)app or via our WhatsApp messaging service. We will provide you with a new password each time and ask to see a form of ID.

Question 17

What are your ratios?

Accepted Answer

Children 0-2 years 1:3, Children 2-3 years 1:5, Children 3-4 years 1:8

Question 18

What will my child need at nursery?

Accepted Answer

Nappies (if applicable)
Wipes (if applicable)
Nappy cream (if applicable)
Comforter (if applicable)
Formula milk and sterilised bottles (if applicable)
Suncream
Sun hat
A set of spare clothes
Waterproofs/Wellies (applicable to the time of year)

Question 19

What’s included in the nursery day?

Accepted Answer

Breakfast, mid-morning snack, lunch with a pudding, high tea and milk and a biscuit. These meals are charged when the funded hours are in place.

Question 20

Will my child be looked after the same person?

Accepted Answer

All rooms have base staff, and each child is assigned a key person. However, the whole staff team know all children across the nursery and use communication books to keep the most up to date information on each child.

Question 21

What qualifications or certificates do staff hold?

Accepted Answer

Staff hold various qualifications/training, and each have a DBS certificate on the Update Service, Paediatric First Aid, Safeguarding Children/Designated Safeguarding Lead and Food Safety Level 2

Question 22

I need an extra session. How do I book this?

Accepted Answer

You can call, email or speak to a member of management to check availability and book these. Please note that any extras booked can only be cancelled if 72 hours’ notice is given.

Question 23

How and when do I pay my child’s fees?

Accepted Answer

We require fees to be paid by the 5th of each month for the month in advance. Any extra sessions or new starters must pay within 5 days of receiving the invoice. We accept bacs, tax free childcare and the government national savings scheme.

Question 24

What guidance and curriculum do the nursery use?

Accepted Answer

The statutory EYFS and Development Matters. We also have our own nursery curriculum we have developed.

Question 25

What happens if my child is unwell?

Accepted Answer

There are different procedures and restrictions in place for different illnesses, please refer to our policy or speak with a member of staff if you need further assistance.

Question 26

Do I have to pay if my child is on holiday or unwell?

Accepted Answer

Yes, full fees still apply. However, we do not charge you for the bank holidays or in between Christmas and New Year when we are closed!

Question 27

My child was going to be on holiday but now is not, how does this work?

Accepted Answer

Please email, contact us via the Parenta app or text us via our WhatsApp messaging service. We will require at least 48 hour’s notice to cancel any holiday to ensure that staffing and ratios are correct and compliant.

Question 28

How do I change my child’s nursery days?

Accepted Answer

Please submit this via email, allowing one month’s notice as per our terms and conditions.

Question 29

What are your opening times?

Accepted Answer

7:30am-6pm, Monday-Friday. We are closed bank holidays and between Christmas and New Year.

Question 30

How do I make an appointment to organise a viewing?

Accepted Answer

You can call us on 01926 408016, email warwick@tinytownnursery.co.uk (mailto:warwick@tinytownnursery.co.uk)or use our website www.tiny-town-nursery.com (http://www.tiny-town-nursery.com/)to contact us via the contact form.